General Conditions and Regulations
1. Scope and object of the contract.

1.1. These General Contract Conditions govern the relationship between La Maison de Rosaline ( MID DIGITAL NETWORK SRLS ) and the Customer in relation to the provision of accommodation Services chosen by the Customer in the online booking among those offered by the Facility, viewable on the site ……

1.2. The request for provision of the Services can be made by the Customer by submitting the Booking Proposal to the B&B by: online booking on the site, sending an email via the contact form on the site, by telephone, verbally, by contacting the number +39.371 797 4530

1.3. The contract is considered concluded when the Customer formulates the Booking Proposal in the ways set out in point 1.2. and brings it to the attention of the B&B. The actual conclusion is always subject to the availability of the Service. This confirmation is provided by the B&B at the same time as receiving the Proposal or immediately thereafter by email or telephone.

1.4. If the activation of the Services cannot take place due to impediments not attributable to the B&B, the contract will be automatically terminated, without this entailing any type of liability of the B&B towards the Customer.
2. Activation and provision of the Service.

2.1. Upon activation of the Service, the B&B guarantees the Customer:

– the enjoyment of furnished housing units (hereinafter “Rooms”), in the number and type defined in the Proposal.

2.2. the B&B will deliver to the Customer on loan for use any other accessory equipment aimed at the complete use of the chosen Services (keys, cards, etc.).

2.3. The Customer must use the Rooms, common areas and equipment in such a way as not to disturb the normal performance of the Service and third parties staying in the B&B facilities. The Customer will be exclusively liable for any direct damages arising from the violation of this obligation, holding the B&B harmless from any consequence, cost or charge.

2.4. The Customer will hold the B&B harmless from any prejudice, damage, liability, expenses, including legal expenses, suffered or incurred by the B&B, and will also indemnify it from any action, reason, claim made by third parties against it that find cause or reason in behaviors and/or omissions in any way attributable to the Customer himself or are in any case a consequence of non-compliance and/or violation of the precepts set forth in these General Contract Conditions.
3. Reservation payment methods.

3.1. In the case of bookings both online and by email or telephone, the following payment methods can be used:

– bank transfer IBAN: In the name of MID DIGITAL NETWORK SRLS =

HOLDER: MID DIGITAL NETWORK SRLS

BANK NAME: CREDITO EMILIANO SPA

IBAN: IT59Y 03032 41351 010000498000

BIC/SWIFT: BACRIT22XXX

– in cash or credit card on site.
4. Duration of the Contract, cancellations and penalties.

4.1. The Contract is valid and effective from the date of conclusion of the Contract itself and ends if the following conditions are met:

– the Customer and third parties connected to it, or dependent on it, have permanently left the B&B accommodation facility

– the Customer has paid the entire amount due to the B&B.

- the Client has not caused damage to objects or furnishings belonging to the structure; furthermore, for damages caused to them, the amount equal to the value of the damage caused will be charged to the account.

4.2. Check-in must be done in winter between 5:00 pm and 11:00 pm. Any arrivals outside of these hours must be agreed in advance with the B&B. Failure to give notice may cause long waits for which no complaints or requests for reimbursement will be accepted. Check-out must strictly take place in winter by 10:00 am, if this does not happen the cost of an additional night will be charged.

4.3. the Client has the right to cancel the reservation and terminate the contract. In this case, he/she is entitled to a refund if paid in advance. This amount depends on the time in advance (with respect to the scheduled check-in date) with which the Client communicates the cancellation to the B&B. The following are the refund rates:

30 or more days before: 90%

29 to 14 days before: 50%

13 to 8 days before: 20%. The entire sum will be retained by the B&B as compensation for the damage caused

less than 7 days or no show: The customer will be required to pay for the entire booked stay.

No refund is provided for the guest who leaves the B&B early, whatever the reason.
5. Privacy protection.

5.2. The Customer is informed, pursuant to Article 13 of Legislative Decree no. 196/2003, that the processing of personal data provided to the B&B is necessary in order to allow the B&B directly or through third parties to fulfill the obligations arising from this contract or for the fulfillment of obligations required by law or regulations.

5.2. The data controller is the legal representative of the B&B.

6. Documents.

6.1. Upon arrival at the B&B, valid identity documents (Passport, Identity Card) must be handed over, as required for the registrations required by current legislation. Failure to comply with this obligation constitutes a violation of the provisions of the penal code and authorizes us to request immediate abandonment of the B&B. Our guests' data are processed in accordance with current privacy legislation.
7. Responsibility of the B&B.

7.1. The B&B will be responsible for breach of contract and provision of the Service exclusively for acts attributable to it.

7.2. If the Customer upon arrival finds a Service different from the one agreed but accepts it anyway, he/she is automatically deemed to have forfeited any claim for compensation and the new Service replaces, by agreement of the parties, the one previously agreed.
8. Limits of liability

8.1. The B&B will not be liable in the event of delays, inconveniences, malfunctions and/or interruptions of the Service due to:

– unforeseeable circumstances or force majeure.

– tampering or interventions on the service or equipment carried out by the Customer or by third parties not authorised by the B&B.

– damage or inconvenience caused by the total or partial interruption of the electricity or water supply.

– The B&B will not be liable for valuables not deposited in the B&B safes. The B&B will not be held liable for any theft of objects and valuables deposited in the safety deposit boxes of each room as it would not be possible to demonstrate and quantify the actual content.
9. The management recommends:

9.1. Other Guests. It is strictly forbidden to introduce other people into the room, on the terrace and in any area of ??the B&B without the authorization of the manager, under penalty of a supplement of € 250.00. The customer cannot sublet or loan the room, in whole or in part, under penalty of termination of the booking right and a penalty supplement of € 250.00.

9.5. Smoking/Weapons/Drugs. It is strictly forbidden to introduce weapons, narcotics and more. Under penalty of immediate termination of the contract. It is also strictly forbidden to smoke in the room. You can smoke freely on the terrace, strictly using the ashtrays present there.

9.6. Kitchen. The use of the kitchen is permitted.

9.7. Personal Objects. You cannot leave objects of any kind in the corridors or in the common areas. The B&B is not responsible for personal objects left unattended. N.B. we decline all responsibility for the loss, theft or damage of objects of your property left in the rooms unattended.

9.8. Animals. It is strictly forbidden to bring animals of any kind or size;

9.9. Sense of modesty. It is strictly forbidden to wander around the B&B wearing clothing that may offend the modesty of others and in any case the Client is forbidden to carry out acts, and behave in ways, that may disturb the other inhabitants of the building.

9.10. Toilets. It is recommended to use the toilets correctly and civilly, avoiding throwing anything in the toilet (use the appropriate bins).